Terms of service

These Terms of Service (“Terms”) govern your access to and use of the website pumpcaddy.com (“Site”), including all site content, functions, products, and services offered. By browsing, accessing, registering, or placing orders on this Site, you (“User”, “Customer”, “You”) acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms and all applicable laws and regulations.

Pumpcaddy is a brand operated exclusively by Xiangyang Youxian Trading Co., Ltd. (“We”, “Us”, “Our”). All site operations, product sales, customer services, and legal obligations are undertaken by Xiangyang Youxian Trading Co., Ltd.

Registered Company Address: Room 1201-3, No. 34 Dengcheng Xinju, Wuliu Avenue, Fancheng District, Xiangyang City, Hubei Province, China

Support Contact: Email: service@pumpcaddy.com | Phone: +86 13067944214

1. General Acceptance

These Terms apply to all users of the Site, including visitors, registered customers, purchasers, and all parties who obtain or use our products and services. If you do not agree to any part of these Terms, you must immediately stop using our website and services. Continued use of the Site constitutes ongoing acceptance of the latest updated Terms.

2. Governing Law

These Terms of Service, any contractual relationship formed by your use of our Site, all purchase transactions, and all related disputes shall be governed by the substantive laws of the State of Georgia, United States of America, without regard to Georgia conflict of law principles. The Federal Arbitration Act and Georgia Arbitration Code shall apply to all arbitration-related proceedings. Your use of this Site confirms your voluntary acceptance of Georgia law as the exclusive governing legal standard for all interactions with Pumpcaddy and our official website.

3. Jurisdiction & Venue

You expressly consent and submit to the exclusive personal jurisdiction of the state and federal courts located in Fulton County, Georgia, USA. The venue for all litigation, claims, counterclaims, or legal proceedings arising out of or related to your use of this Site, product purchases, service disputes, or breach of these Terms shall be exclusively established in Fulton County, Georgia. You irrevocably waive any objection to improper jurisdiction, inconvenient venue, or forum non conveniens for any legal action related to these Terms.

4. Dispute Resolution & Arbitration Agreement

In the event of any dispute, controversy, claim, or disagreement arising from or relating to these Terms, website usage, product transactions, order disputes, payment issues, or after-sales services, both parties shall first attempt to resolve the matter through friendly negotiated consultation.

If the dispute cannot be resolved through amicable negotiation within 30 calendar days, binding arbitration shall serve as the primary dispute resolution method instead of court litigation. The arbitration proceeding shall be administered in accordance with the commercial arbitration rules applicable in the State of Georgia. The seat and hearing location of arbitration shall be Fulton County, Georgia, USA. The arbitrator shall have exclusive authority to decide all issues regarding arbitrability, jurisdiction, and dispute resolution scope, and shall issue a final, enforceable arbitration award.

The arbitration result shall be final and legally binding on both parties. Judgment upon the arbitration award may be entered in any court of competent jurisdiction in the State of Georgia for enforcement purposes.

5. Exceptions to Arbitration

Notwithstanding the above arbitration provisions, we reserve the right to pursue injunctive relief, protective orders, or other equitable remedies in the competent courts of Fulton County, Georgia for disputes involving unauthorized website misuse, intellectual property infringement, fraudulent transactions, or violations of legal obligations, without prior arbitration proceedings.

6. Site Use Rules

You agree to use pumpcaddy.com only for lawful, personal, and non-commercial purposes. You shall not misuse, modify, copy, distribute, or exploit any content, logo, product information, or service function of this Site without our official written authorization. Any unauthorized commercial use, malicious attack, data crawling, or illegal operation that harms the Site’s normal operation is strictly prohibited.

7. Intellectual Property Rights

All trademarks, brand logos, text content, images, graphics, website design, and product descriptions displayed on pumpcaddy.com are the exclusive intellectual property of Pumpcaddy and Xiangyang Youxian Trading Co., Ltd. No user may reproduce, duplicate, resell, or commercially use any of our intellectual property assets without explicit written approval.

8. Order & Transaction Terms

All product orders, payments, shipping services, return and after-sales behaviors are subject to these Terms, as well as our independent Shipping Policy, Payment Policy, and Return Policy. We reserve the right to cancel, suspend, or refuse any order that involves abnormal transactions, fraudulent behaviors, policy violations, or inventory exceptions.

9. Disclaimer of Warranties

This website and all products and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the website will operate uninterrupted, error-free, or completely secure. To the fullest extent permitted by Georgia state law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

In no event shall Xiangyang Youxian Trading Co., Ltd. or Pumpcaddy be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or purchased products, to the maximum extent permitted by applicable Georgia state law and federal law.

11. Policy Updates & Modifications

We reserve the right to revise, update, or modify these Terms of Service at any time without prior notice. All updated terms shall take immediate effect upon publication on pumpcaddy.com. Your continued use of the website after updates constitutes acceptance of the revised Terms.

12. Severability

If any clause of these Terms is found invalid, illegal, or unenforceable by a competent court or arbitration tribunal under Georgia law, the remaining clauses shall remain in full force and effect and continue to bind both parties.