Last Updated: August 2026
This Payment Policy applies to all transactions and purchases made on the official website pumpcaddy.com. It outlines the available payment methods, transaction rules, payment security, order verification, and related terms for all customers. By completing payment on our website, you agree to abide by the terms specified in this policy.
Pumpcaddy is operated by Xiangyang Youxian Trading Co., Ltd.. All payment processing, transaction verification, fund settlement and related customer services are officially undertaken by our company.
Company Registered Address: Room 1201-3, No. 34 Dengcheng Xinju, Wuliu Avenue, Fancheng District, Xiangyang City, Hubei Province, China
Customer Support Contact: Email: service@pumpcaddy.com | Phone: +86 13067944214
1. Accepted Payment Methods
Pumpcaddy supports safe and mainstream online payment methods to provide a convenient checkout experience for all customers. All transactions are encrypted and processed through secure third-party payment gateways. We accept the following payment options:
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Credit Cards & Debit Cards (Visa, Mastercard, American Express, Discover)
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Secure Online Payment Platforms
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Other mainstream encrypted online payment methods supported by our checkout system
We do not support offline bank transfer, cash payment or other unofficial payment methods unless officially notified by our customer service team.
2. Payment Security & Privacy Protection
We attach great importance to your payment and personal information security. All payment transactions on pumpcaddy.com are protected by advanced SSL encryption technology. We will never store your complete credit card information, payment password or sensitive financial data on our server.
Your payment information is only used for order transaction verification and fund settlement. All private financial data will be processed in strict accordance with global privacy protection regulations and will never be disclosed, sold or shared with any unauthorized third parties.
3. Order Verification & Transaction Confirmation
Once you complete the payment, our system will automatically verify your transaction information. After successful payment confirmation, you will receive an official order confirmation email with your order details, transaction record and order number.
In individual cases, for account security and anti-fraud purposes, we may require manual transaction verification, including confirming customer identity, billing information or transaction details. The order will be processed and shipped only after the verification is passed.
4. Pricing & Transaction Fees
All product prices displayed on pumpcaddy.com are clear and transparent, with no hidden fees. The final order amount displayed at checkout is the total amount you need to pay, including product prices and applicable shipping fees.
No additional handling fees, service fees or transaction fees will be charged by Pumpcaddy during the payment process. In some cases, individual banks or payment platforms may charge international transaction fees or currency conversion fees, which are independent of our website and shall be borne by the customer.
5. Failed & Pending Payments
If your payment fails, shows a pending status, or is not successfully deducted, your order will not be confirmed or processed. Common causes include insufficient account balance, card limit restrictions, network abnormalities, bank interception, or cross-border payment restrictions.
For pending or unsuccessful payments, you can try placing the order again or contact our customer support team for assistance. Unpaid pending orders will be automatically canceled by the system after a certain period to avoid abnormal order occupation.
6. Pre-authorization & Fund Deduction
For credit card payments, your bank may place a temporary pre-authorization on your account before the official fund deduction. This is a normal bank verification procedure and does not represent an official successful payment.
The official fund deduction will take effect only after the order is confirmed by our system. If the order is canceled or the payment is not completed, the pre-authorization will be automatically released by your bank within several business days.
7. Payment Refund Rules
All eligible refunds will be returned to the original payment method used for your order payment. We cannot support designated account transfer refunds or third-party account refunds.
After we initiate the refund, the arrival time of the funds depends on the processing efficiency of your bank or payment platform, usually taking 3–7 business days. We are not responsible for the delay of fund arrival caused by financial institution processing rules.
8. Illegal & Fraudulent Transactions
We strictly prohibit any illegal transaction behavior, including stolen card payment, fraudulent payment, arbitrage and other improper operations. Once abnormal or fraudulent transactions are identified, we have the right to cancel the order, freeze the transaction, and refuse subsequent service requests.
We reserve the right to pursue legal liability for any losses caused by illegal transactions.
9. Policy Updates
Pumpcaddy reserves the right to update and revise this Payment Policy at any time without prior notice. Any updates will take effect immediately after being published on pumpcaddy.com. Customers are recommended to check the latest policy terms before each payment.
10. Contact Support
If you encounter any problems during the payment process, including payment failure, abnormal deduction, transaction disputes, or refund inquiries, please feel free to contact our support team for professional solutions.
Email: service@pumpcaddy.com
Phone: +86 13067944214