Thank you for shopping with PumpCaddy. This Shipping Policy exclusively governs all orders placed on pumpcaddy.com for delivery within the United States, including all U.S. domestic territories. By completing a purchase on our website, you acknowledge and agree to the shipping terms outlined below.
1. Order Processing & Handling Time
All orders are processed, verified, packed, and shipped during our standard business hours, Monday through Friday, excluding weekends and U.S. federal public holidays. Standard order processing requires 1–3 business days after successful payment confirmation.
All in-stock PumpCaddy products are prioritized for fast processing. We make every effort to ship eligible orders within 48 hours of payment verification. During peak shopping seasons, holiday sales, promotional events, or occasional inventory adjustments, minor processing delays may occur. We will send a formal email notification to customers promptly if significant shipment delays are expected.
2. Shipping Coverage & Delivery Timeframes
PumpCaddy currently provides shipping services only to addresses within the United States, including the contiguous United States, Alaska, and Hawaii. We do not support international shipping, shipping to U.S. military bases, or overseas territories at this time. All delivery timelines exclude order processing time, weekends, and federal holidays.
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Standard Domestic Shipping: 3–7 business days for all contiguous U.S. states; 5–10 business days for Alaska and Hawaii.
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Expedited Domestic Shipping: 1–3 business days for all contiguous U.S. states; 3–5 business days for Alaska and Hawaii.
Delivery times are estimated and not guaranteed. Delays may occasionally occur due to carrier logistics issues, extreme weather conditions, or unforeseen operational disruptions that are beyond our control.
3. Shipping Fees & Free Shipping Eligibility
All shipping fees for U.S. domestic orders are calculated based on package weight, dimensional size, shipping distance, and selected shipping method. Exact shipping costs will be automatically calculated and clearly displayed on the checkout page before you complete your order payment, with no hidden fees.
PumpCaddy offers free standard domestic shipping across the United States for all orders that meet the minimum purchase threshold specified on our website or during official promotional campaigns. Free shipping is only applicable to standard ground shipping services. Expedited shipping upgrades are available at an additional customer cost and are not covered by free shipping offers.
4. Order Modifications & Cancellations Prior to Shipment
We maintain a fast order processing workflow to ensure quick delivery. Customers may request order cancellations, shipping address updates, or order detail modifications within 24 hours of order placement. To submit a request, please contact our customer support team with your valid order number and registered email address.
Once an order has been packed, processed, and dispatched to our shipping carrier, no further cancellations, address revisions, or order changes can be accommodated. We strongly recommend all customers verify their shipping address, contact information, and product details carefully before finalizing payment.
5. Shipment Tracking & Delivery Confirmation
Once your U.S. domestic order ships, you will receive an automated confirmation email containing a unique tracking number and a direct tracking link. You can use this information to monitor your package’s real-time delivery status and transit progress on the carrier’s official website.
A shipment is considered successfully delivered once the package is delivered to the valid shipping address you provided, or signed for and received by you, a household member, building management staff, or any authorized recipient at the designated delivery location.
6. Lost, Stolen or Damaged Shipments
PumpCaddy takes full responsibility for the safety and integrity of all packages during transit until the carrier marks the order as delivered. If your package is lost, stolen, or arrives with severe damage due to transit issues, please reach out to our customer support team within 48 hours of the scheduled delivery date. Please provide your order number, tracking ID, and clear photos of the damaged package or related proof for verification.
Our team will initiate a formal investigation with the shipping carrier promptly. Verified eligible issues will be resolved with options including free reshipment or full/partial refund at our discretion. No damage or loss claims will be honored if submitted beyond the 48-hour valid claim window.
7. Undeliverable & Returned Packages
Packages that cannot be successfully delivered due to incorrect or incomplete shipping addresses, invalid contact information, recipient refusal to accept delivery, or unclaimed status will be returned to our warehouse. The customer is solely responsible for all return shipping fees and additional shipping costs for any reshipment request. We reserve the right to charge a reasonable handling fee for returned undeliverable orders.
8. Policy Revisions & Updates
PumpCaddy reserves the right to revise, update, or modify this Shipping Policy at any time without prior notice to customers. All policy changes take immediate effect once published on pumpcaddy.com. It is the customer’s responsibility to review this policy regularly prior to placing new orders.
9. Customer Support
If you have any questions, inquiries, or concerns regarding U.S. domestic shipping services, delivery status, shipping fees, or policy terms, please contact our professional customer service team via the support center on our official website or email at service@pumpcaddy.com.