Return policy

This Return Policy applies to all orders and purchases placed via the official website pumpcaddy.com. It sets forth the official terms, eligible conditions, return procedures, shipping liability, and refund rules for all returns and exchanges. By completing a purchase on our website, you acknowledge and agree to all terms listed in this Return Policy.

Pumpcaddy brand and pumpcaddy.com website are operated and managed by Xiangyang Youxian Trading Co., Ltd.. All after-sales services, return reviews, dispute processing and refund arrangements are independently undertaken by the company.

Registered Company Address: Room 1201-3, No. 34 Dengcheng Xinju, Wuliu Avenue, Fancheng District, Xiangyang City, Hubei Province, China

Support Contact: Email: service@pumpcaddy.com | Phone: +86 13067944214

1. Return & Exchange Eligibility

Pumpcaddy offers a 30-day return window for all eligible products, starting from the date of successful delivery. To qualify for return or exchange, the following requirements must be fully satisfied:

The product must be unused, unmodified, clean and undamaged, with no signs of installation, operation or personal wear.
All original factory packaging, user manuals, accessories, parts and attachments must be complete, intact and unaltered.
The return request must be officially submitted within 30 calendar days after delivery with valid order information.

We reserve the right to reject any return request if the returned item is damaged, improperly used, missing parts, or submitted after the valid return period.

2. Non-Returnable Situations

The following cases are not eligible for return, exchange or refund:

Product damage or malfunction caused by improper installation, unauthorized modification, wrong operation or human negligence.
Normal wear and tear, scratches or performance attenuation generated during daily use.
Final clearance items, discounted promotional goods or products marked “Final Sale” on the product page.
Product damage caused by force majeure events, including extreme weather, natural disasters, accidents or external impacts after delivery.
Returns without valid order proof or returned packages with incomplete product accessories.

3. Official Return Procedure

Please follow the standard process below to apply for a return or exchange to avoid processing delays:

Step 1: Contact Support – Submit your return request within 30 days after receiving your package via our official email or phone. Please provide your order number, product name, and detailed return reason.

Step 2: Await Confirmation – Our customer service team will review your request and send official return instructions, including return address and shipping requirements.

Step 3: Send Back the Package – Securely repack the product with all original items and ship it back according to our designated return guidelines.

Step 4: Inspection & Resolution – We will inspect the returned item after receipt. Once verified compliant, we will proceed with refund or exchange services accordingly.

4. Return Shipping Fee Rules

Customer Voluntary Returns: If you request a return due to personal reasons, including but not limited to changed purchase intention, improper size selection, or unnecessary purchase, you shall bear all return shipping fees. The original shipping fee incurred during checkout is non-refundable.

Official Responsible Returns: For orders with manufacturer defects, product quality issues, wrong items shipped, or missing parts caused by our company, we will cover the return shipping cost and provide free replacement or full refund based on actual conditions.

5. Refund Processing Rules

After your returned package is received, inspected and approved by our warehouse team, we will initiate your refund within 3–7 business days. All refunds will be credited back to your original payment method.

Please note that the actual arrival time of funds depends on the processing cycle of your bank or payment platform. Pumpcaddy is not responsible for fund arrival delays caused by third-party financial institutions.

6. Damaged & Defective Product Claims

If you receive defective, damaged or non-functional products, please contact our support team within 48 hours after delivery and provide photos or videos as valid evidence. We will verify the issue quickly and provide solutions including replacement, partial refund or full refund, depending on the actual product condition.

7. Policy Updates

Xiangyang Youxian Trading Co., Ltd. reserves the right to update and adjust this Return Policy at any time without prior notice. All updated terms will take effect immediately after being published on pumpcaddy.com. Customers agree to accept the latest policy terms when placing new orders.