This Privacy Policy explains how Pumpcaddy collects, uses, stores, protects, and discloses your personal information when you visit, browse, and make purchases on the website pumpcaddy.com. This policy applies to all website visitors, registered users, and customers who access our website, place orders, or use our services.
Pumpcaddy is operated by Xiangyang Youxian Trading Co., Ltd. (“We”, “Us”, “Our”). We act as the sole data controller for all personal information collected through this website. By using our website and services, you fully agree to the data collection and usage practices outlined in this Privacy Policy.
Registered Company Address: Room 1201-3, No. 34 Dengcheng Xinju, Wuliu Avenue, Fancheng District, Xiangyang City, Hubei Province, China
Privacy Support Contact: Email: service@pumpcaddy.com | Phone: +86 13067944214
1. Information We Collect
We collect two categories of information to provide stable, secure, and customized shopping services for you:
1.1 Information You Voluntarily Provide
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Personal identification information: full name, email address, phone number
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Shipping information: delivery address, postal code, recipient information
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Order information: purchase records, product preferences, transaction history
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Customer service content: consultation messages, feedback, and after-sales request details
1.2 Automatically Collected Information
When you access our website, we automatically collect basic technical information through system logs and cookies, including IP address, device type, browser version, access time, browsing pages, and website interaction data. This information cannot identify you personally and is used only for website operation analysis and security protection.
2. How We Use Your Information
We only use your personal data for legitimate business purposes and will never misuse your information without authorization. Your data may be used for the following purposes:
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Process, confirm, ship, and follow up your orders and transactions
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Provide after-sales support, reply to your inquiries, and resolve service disputes
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Verify user identity and ensure account and transaction security
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Optimize website functions, product display, and user shopping experience
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Send order updates, logistics notifications, and essential service reminders
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Comply with applicable legal requirements and platform compliance standards
3. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to any third parties for commercial purposes.
We may share your necessary information only with trusted third-party service providers who assist our business operations, including payment processors, logistics carriers, and website technical maintenance providers. All third-party partners are required to strictly protect your personal data and are prohibited from unauthorized use or disclosure.
We may disclose your information if required by law, court order, government regulation, or to protect our legal rights, user safety, and public interests.
4. Data Storage & Security Protection
We adopt industry-standard SSL encryption technology and secure server storage measures to protect your personal information from unauthorized access, disclosure, modification, or leakage. All user data is stored securely and accessed only by authorized personnel.
We retain your personal data only for as long as necessary to fulfill the purposes of collection, complete after-sales services, and comply with legal retention requirements. When data is no longer needed, we will securely delete or anonymize your information.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, record your visit preferences, and analyze website traffic. You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect some functional experiences of the website but will not block basic browsing and ordering services.
6. User Privacy Rights
You have the right to access, review, correct, update, and request deletion of your personal data stored on our website. You may also withdraw your consent for data processing at any time.
To exercise your privacy rights, please submit your request via our official email or phone. We will respond and process your legitimate request within 24–48 business hours.
7. Third-Party Websites
Our website may contain links to third-party websites. We have no control over the privacy policies and data practices of external websites. We recommend that you review the privacy policy of any third-party site you visit. We are not responsible for any personal data risks caused by third-party platforms.
8. Policy Updates
We reserve the right to update and revise this Privacy Policy from time to time to adapt to business adjustments and legal requirement changes. The updated policy will be posted on pumpcaddy.com with the latest revision date. Your continued use of our website after policy updates constitutes your acceptance of the new terms.
9. Contact Us for Privacy Inquiries
If you have any questions, doubts, or requests regarding this Privacy Policy or your personal data protection, please contact our official support team:
Email: service@pumpcaddy.com
Phone: +86 13067944214